Refund policy

Return and Refund Policy

We want you to be happy with your order. For eligible non-custom products, you may request a return within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Please contact us before sending any item back.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support.momandpets@gmail.com with your order number and clear photos of the issue. If the issue is approved, we will offer a replacement or a refund depending on the case.

Custom and personalized products are made specifically for each customer and cannot be returned or refunded once the design or production process has started, unless the item arrives damaged, defective, or incorrect.

Cancellations may only be accepted before the order, design, or production process begins.

To start a return or refund request, contact us at support.momandpets@gmail.com.